Improvement Capability

Our goal: Build practical improvement capability based on the science of improvement into every organization, health care executive, and professional, while driving innovation to dramatically improve performance at all levels of the health care system. More >>

In the Spotlight

The Value of Taking Time to Shape Culture
Whether intentionally or not, leaders shape the culture of their organizations. Dr. Neil J. Baker has thought and written a lot about the ways leaders can use their influence to change culture for the better. Learn more during his session on Managing the Risks of Power in Shaping Culture at the IHI Summit on Improving Patient Care on April 11-13.

How to Apply Mass Customization to Improve Patient Care
Health care can learn a lot from studying other industries. In a motorcycle assembly plant, for example, one can observe mass customization — which places the customer at the center of the process and enhances value. IHI’s Bob Lloyd explains how health care workers can apply mass customization to selected aspects of patient care.

IHI Psychology of Change Framework (em português)
The IHI Psychology of Change Framework has been translated into Portuguese. This reflects the growing demand for this content in Brazil, which directly correlates to the number of organizations and individuals who have been supporting the health care quality improvement movement in Latin America. A Spanish translation of this IHI White Paper is also available.

What Motivates Change?
Tapping into intrinsic motivation is key to driving change, but how do you do it? This IHI Blog post provides insights on motivating people to make improvements.

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